Shipping Policy
| To | Shipping Time |
| USA | 3-5 business days + 1-7 business days processing |
| Canada | 5-15 business days + 1-7 days business days processing |
| International | 10-20 business days + 1-7 business days processing |
*Expedited shipping is available within the US for premade items only.
PROCESSING TIMES
We know that you want to get your DFW Custom Merch products ASAP, estimated delivery is 4-7 business days with standard shipping. All premade items are shipped out of our Dallas, Texas warehouse and expedited shipping options are available.
Made-to-order items ship within 7-11 business days:
Note: Made-to-order items are unavailable for expedited shipping and will be shipped separately from your other items.
TRACKING INFORMATIONOnce your items are shipped, tracking numbers will be provided via e-mail. Please note that made to order items will be shipped separately from premade items and may even been shipped separately from other made-to-order items depending on the style.
Important: Any carrier related delays are completely out of our control and we are unable to offer refunds for any orders that are delayed due to the carrier. If your order is experiencing a longer than usual delivery time, please e-mail us at help@dfwcustommerch.com and we’ll be happy to look into this for you.
FREE SHIPPING
We offer free shipping for all US orders over $89, for US based orders only.. If the shipping cost hasn’t been removed from your order, double-check that the subtotal of your order (before taxes) has reached the $89 minimum. If you’re using a discount code, your subtotal must be $89 or more after the discount has been applied.
INTERNATIONAL ORDERS
A phone number is required for all orders shipped outside of the US.
Once your package leaves the US, the tracking information may no longer be updated. Not to worry, your package is still making it’s way to you.
The country that you live in may charge a duty tax for the package to enter the country. We are not associated with this tax and do not cover this cost.
Expedited shipping is unavailable on international orders.